Order tracking

Where is my order?

Enter the tracking number from your shipping confirmation email. It can take a few hours to go live with the carrier after the parcel is picked up.

How an order moves

1Order placed You get a confirmation email right away.

2Packed Same business day if you ordered before 15:00 ET.

3Shipped Tracking number emailed the moment it leaves.

4Delivered 3–4 business days after dispatch.

Tracking questions

My tracking number does not work yet+

The number is created when the label is printed, but it only goes live once the carrier scans the parcel. That usually happens within 24 hours of dispatch. If nothing has moved after two business days, email us.

Tracking has not updated in a few days+

Parcels can sit at a sorting hub without a scan, especially during peak season. Delivery is still on the way. If there has been no scan for five business days, contact us with your order number and we open a case with the carrier.

Tracking says delivered but I have nothing+

Check with anyone else at the address, look around the porch or mailroom, and check for a carrier notice. If it is still missing 24 hours later, email us and we file a claim with the carrier.

I entered the wrong address+

Email us as fast as you can with your order number and the correct address. If the parcel has not shipped we can change it. Once it is with the carrier we cannot, and the parcel will come back to us before we can reship.

I never received a tracking number+

Check your spam folder and any promotions tab first. If it is not there, email help+pufferland@thesupport.care with the name and email used on the order and we resend it.

Still stuck? Email help+pufferland@thesupport.care with your order number. Monday to Friday, 9am – 6pm ET. We reply within 24 business hours.