Contact
Talk to a human
We run support by email only. One inbox, real people, no phone tree and no chatbot. That keeps our overhead low, which is part of how the prices stay where they are.
Email us
help+pufferland@thesupport.care
Monday to Friday, 9am – 6pm ET
We reply within 24 business hours.
Put these in your first email and we can usually solve it in one reply:
your order number, the email used at checkout, and a photo if the question is about the item itself.
Before you write
Most questions already have an answer on the site, and it is faster than waiting for us:
- Track your order — tracking number not moving, parcel marked delivered, wrong address.
- Shipping — costs, delivery times, cutoff, where we ship.
- Returns and refunds — the 30-day window and how to start a return.
- Size guide — measurements in inches, how our puffers fit.
- FAQ — everything else.
What we can and cannot do
| Request | Where we stand |
|---|---|
| Change the shipping address | Yes, if the order has not shipped yet. Write immediately. |
| Cancel an order | Yes, if it has not shipped. After that, use the return process. |
| Change a size | Before dispatch we can swap it if the size is in stock. After dispatch, return and reorder. |
| Damaged or wrong item | Send a photo within 48 hours of delivery. We cover it. |
| Restock a sold-out size | Rarely. Our stock is end-of-run, so a sold-out size usually does not come back. |
Business details
Pufferland
Add your registered business address
Email: help+pufferland@thesupport.care