Frequently asked questions

Check your spam folder and the promotions tab. If it is not there, the email may have been mistyped at checkout — write to us and we will confirm the order and correct the address.

Yes, as long as it has not shipped. Email us with your order number as fast as you can. Once the carrier has it, use the return process instead.

No. You can check out as a guest. An account just saves your addresses and order history for next time.

3 to 4 business days after dispatch. Orders placed before 15:00 ET on a business day ship the same day. Full detail on the shipping policy.

Free over . Below that, a flat rate is shown at checkout before you pay. No fees are added afterwards.

Right now we ship to the 50 states and Washington D.C. only.

Use the order tracking page with the number from your dispatch email. If it has not moved in five business days, email us.

Roomy by design, so they layer over a hoodie. Take your usual size unless the product page says otherwise. The size guide has every measurement in inches.

We buy end-of-season and overstock runs in bulk, directly from suppliers, and sell them with no store network and no seasonal markup behind the price. Fewer middlemen, smaller runs, lower price.

Usually not. Stock is end-of-run, so once a size is gone it is gone. Join the email list to hear when a new run lands.

30 days from delivery for unworn items with tags and original packaging. Full detail on the returns page.

Within 5 business days of us receiving and inspecting the return. Your bank may take a further 3 to 10 business days to post it.

Not formally — a size can sell out while your return is in transit. Return for a refund and reorder the size you want so you lock it in.

Visa, Mastercard, American Express, PayPal, Apple Pay and Shop Pay. Payment is taken at checkout through our providers; we never see your full card number.

Email help+pufferland@thesupport.care. Monday to Friday, 9am – 6pm ET. We reply within 24 business hours. Include your order number and we can usually settle it in one reply.