Shipping policy

Last updated: September 14, 2026

Where we ship

We ship to all 50 US states, plus Washington D.C. We do not currently ship to PO boxes for oversized items, or to APO/FPO addresses. If your address is rejected at checkout, email us before placing the order.

Processing time

Orders placed before 15:00 ET on a business day are packed and handed to the carrier the same day. Orders placed after the cutoff, on a weekend, or on a public holiday are packed on the next business day.

During sale periods and the holiday season, processing can take one extra business day. We say so on the site when that happens.

Delivery time

Once shipped, delivery takes 3 to 4 business days depending on your state. The estimate shown on each product page is calculated live from the dispatch cutoff and excludes weekends and holidays.

Business days are Monday through Friday, excluding federal holidays. Delivery estimates are estimates, not guarantees — carriers can be delayed by weather, peak volume, or an incorrect address.

Shipping cost

• Free on orders over .
• Below that, a flat rate is calculated at checkout and shown before you pay.
• No surprise fees are added after checkout.

Duties and taxes

Sales tax is calculated at checkout based on your shipping address, where applicable. For domestic US orders there are no customs duties or import fees.

Tracking

A tracking number is emailed as soon as your parcel ships. It can take up to 24 hours to become active with the carrier. You can follow it on our order tracking page.

Split shipments

If your order contains items held in different locations, we may ship them separately at no extra cost to you. Each parcel gets its own tracking number.

Wrong or incomplete address

You are responsible for the address entered at checkout. If a parcel is returned to us because the address was wrong or incomplete, we will reship it once you cover the second shipping cost, or refund the items minus the original shipping.

Lost or damaged parcels

If tracking has not moved for five business days, or the parcel arrives damaged, email help+pufferland@thesupport.care with your order number and photos where relevant. We open a claim with the carrier and either reship or refund you. Report damage within 48 hours of delivery.

Questions

help+pufferland@thesupport.care — Monday to Friday, 9am – 6pm ET. We reply within 24 business hours.